Information
All patients are required to provide contact details; including address, telephone, and email to secure an appointment.
All patients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation.
Patient information will not be shared with third parties without written permissions, and you will not receive unsolicited information from us. You should have a separate Privacy policy in-line with National regulations
New Patient – Zoom Consultation
Appointments
You will be sent appointment reminders the day before your appointment, either by text or email. Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections.
No Facial or Advanced treatments are provided once the review period of 1-2 weeks has passed post Fillers/Botox/Other Injectables/Lasers/IPL.
Laser and IPL treatment cannot be performed without a prior assessment and test patch.
We reserve the right to decline to treat.
Payment
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The practitioners accept cash, or major debit and credit cards.
An additional deposit will be taken for some treatments and in some circumstances
Cancellations
Please provide as much notice as possible, no les than 48 hours, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
In the event you need to cancel with less than (48) hours’ notice the cost of 100 pounds is charged and the client is responsible for this payment in full.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of :
Consultation and assessment
Provision of information and advice
Safe treatment with evidence-based products
Follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest, and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Skin care products are non-returnable/refundable.
Children
For Facials : we do not treat children or young adults under the age of 18. If one is under the age of 18 please ensure you have pre-arranged this with your Facialist and have provided (Ms Natalia Gaitani) with a letter from the GP. As well as having signed the medical form under the section Parent/Guardian ahead of each treatment.
Please do not bring children to the clinic ( terms where exceptions are made) e.g. ‘unless they are old enough to be left unsupervised. Please call and check first, there are circumstances when we cannot staff reception and reserve the right to decline for safety and security reasons’.
Children will not be allowed to accompany you into the treatment rooms.
Terms for special discounts/offers and vouchers
Consider publishing terms on each offer with the promotion
Terms vary with each offer, please read them carefully
Feedback
If you have a complaint
In the first instance please contact us either by telephone or email to let us know what your concerns are. If we can address these at the time we will endeavor to do so.
We may need to make an appointment for you to be seen so that we can properly assess and document, listen and discuss.
If your complaint cannot be managed informally, we will follow our formal complaints policy available (where?) this should be accessible without needing to request a copy, e.g. on your website, in clinic and by request sent directly).
Behaviour in and outside the Clinic
Please do not bring food or drinks in disposable containers into the clinic
Please observe the peaceful surroundings of the clinic and keep voices or noise to a minimum We are a friendly and professional team here to ensure a positive experience for all our clients and visitors. Abusive or aggressive behaviour will not be tolerated.
